Betmica Privacy Policy

At Betmica, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play, and withdraw on our platform. This policy explains what information we collect, how we use it, and the choices you have regarding your data. By creating an account and using our services, you agree to the practices described below.

Who We Are

Betmica is operated by Win Top Ltd, registered in the Autonomous Island of Anjouan, Union of Comoros, under company registration number 16122, with its registered address at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros. We operate under licence No. ALSI-202509029-FI1 issued by the Anjouan Gaming Authority. Our independent representative and payment operator, Winstrax Ltd (registration number HE 479794), is based at 59 Agiou Gennadiou, Flat/Office 103, 2054, Nicosia, Cyprus, and assists with certain payment-related functions on our behalf.

Information We Collect

When you use our services, we collect several categories of information to operate our platform, process transactions, and comply with our legal obligations as a licensed operator.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence
• We collect identity verification documents required for KYC checks before payout approval and VIP programme participation
• We collect financial information related to your chosen deposit and withdrawal methods, including Interac, Apple Pay, Google Pay, Visa and Mastercard, Skrill, and cryptocurrency wallet addresses (USDT TRC-20, USDT ERC-20, USDC, Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Dogecoin, Solana, Tron)
• We track your gaming activity, including deposits, wagers, Gems, Stars, Chips earned, and VIP level progression, to administer our loyalty program and tournaments
• We collect technical data such as IP address, browser type, device information, and login timestamps when you access Betmica through desktop or mobile browser
• We record your communications with our support team when you contact us via live chat or our contact form

How We Use Your Information

We at Betmica use the information we collect for legitimate operational, legal, and promotional purposes. Our Betmica platform relies on accurate data to deliver secure and personalized services to every player across our target markets, including Canada, United Kingdom, Switzerland, Australia, New Zealand, and France.

• We use your data to verify your identity and age before allowing deposits or withdrawals
• We process your financial details to execute deposits and withdrawals through methods such as bank transfer, cryptocurrency, and card payments
• We use your activity data to calculate cashback, rakeback, level-up rewards, and VIP qualification across our 17 Bronze-to-Obsidian levels
• Our Betmica team uses your contact details to send promotional offers, including information about our Casino Welcome Pack, Sport Welcome Pack, and promo codes, unless you opt out
• We use technical and behavioral data to detect fraud, prevent money laundering, and maintain the security of our platform
• We may use your data to respond to support requests submitted through our 24/7 live chat or via email to [email protected]

Legal Basis for Processing

We process your personal data on several legal grounds, depending on the purpose. We rely on contractual necessity to provide you with access to our games and payment services. We rely on legal obligation to perform KYC and anti-money-laundering checks required by our Anjouan Gaming Authority licence. We rely on legitimate interest to improve our services, prevent fraud, and operate our VIP program. Where required, we rely on your consent, particularly for marketing communications, which you may withdraw at any time.

Cookies and Tracking Technologies

Here at Betmica, we use cookies and similar technologies to remember your preferences, keep you logged in, and analyze how you interact with our website. Our cookie practices allow us to improve navigation, measure the performance of our promotions, and tailor content relevant to Betmica casino reviews and gameplay experience. You can manage cookie settings through your browser, though disabling certain cookies may limit some site functions.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in limited circumstances necessary to run our business and meet regulatory requirements.

• We share data with Winstrax Ltd, our independent payment representative, to process transactions
• We share information with payment providers such as Interac, Skrill, and cryptocurrency processing partners to complete deposits and withdrawals
• We may disclose data to regulatory authorities, including the Anjouan Gaming Authority, upon lawful request
• We may share data with identity verification providers to complete KYC checks
• We may disclose information where required by law, court order, or to protect our rights and the safety of our players

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, tax, and regulatory obligations. Financial records related to deposits, withdrawals, and VIP rewards are kept in accordance with licensing requirements under our Anjouan Gaming Authority licence. Once retention is no longer required, we securely delete or anonymize your data.

Data Security

We take appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our Betmica systems use encryption and secure protocols for transmitting sensitive data, including payment details and identity documents. While we strive to protect your information, no system is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honoring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain processing activities, including marketing
• You have the right to withdraw consent for marketing communications at any time
• You have the right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, you may contact us using the details provided below, and we will respond within a reasonable timeframe.

International Data Transfers

As Betmica serves players across multiple countries, your data may be transferred to and processed in jurisdictions outside your country of residence, including Cyprus and Anjouan. We take steps to ensure that any such transfers are handled with appropriate safeguards consistent with applicable data protection standards.

Children's Privacy

Our services at Betmica are intended only for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and we conduct age verification as part of our KYC process before processing any withdrawal.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your data, or if you wish to exercise any of your privacy rights, please reach out to our team through live chat, available 24/7, or by emailing us directly.

• General support: [email protected]
• Security-related inquiries: [email protected]

We at Betmica value the trust you place in us and remain committed to handling your personal information responsibly and transparently.